Tenant Portal Possibilities

One of the biggest things that tenants are looking for in their rentals is accessibility and simplicity. When it is difficult for them to easily pay rent or submit a maintenance request, their overall satisfaction and rental experience goes down. Luckily, with online property management services’ tenant portals, all of these difficulties are removed.

Payment Options

The most crucial part of any tenant-owner relationship is the monetary component, the payment of rent or other expenses. Via tenant portals, tenants no longer have to mail in a check or go to your office to pay, things that have room for problems to arise. Instead, tenants can easily login to their side and pay directly with ACH or Credit Card payments, right from their home. This way, the friction of paying is removed, and late or missing payments will be reduced. And with customizable control, you can choose whether tenants have the option to make partial payments or not, when the due dates of payments are, or how they are split up on an invoice. With all of these things in mind, it’s clear that tenant portals simplify payment, not just for your tenants, but for you as well!

Requesting Maintenance

Speaking of ways that a tenant portal simplifies things for your tenants and for you, maintenance requests are straightforward and effortless to make within the portal. Rather than have to email or text you on your personal number, or drop off a piece of paper at your office door, tenants can click the maintenance request button on their portal to send their work order directly into the online property management system for you to see and respond to. Tenants can also upload attachments, choose a category, and add a name and description to their requests, making sure that you get all the information you need up front, and simplifying the maintenance process. All of these work orders can then be quickly managed through the maintenance page on your side, getting responses to these requests out quicker and more informed.

Digitized Documents

Another great use of the tenant portal is the ability to send and receive documents from both parties. If you need to send over state legal documents for example, or if you need to request a paystub from your tenant, all of this can be sent directly through the portal. Neither of you have to worry about printing out piles of papers or getting these important files lost in an email thread, but instead have them easily accessible within the tenant portal and the online property management system. Documents can also be signed through the portal via eSignature, ensuring all required papers are filled out thoroughly and completely. In addition, other important information such as Wi-Fi or building access codes can be shared through the portal, keeping everything important in one place.

Tenant Portals Help All

With the use of tenant portals, tenants as well as you and your team will experience greater accessibility to important features and a simplified and more efficient user experience. With the implementation of these tenant portals, payments, documents, and maintenance requests all become more manageable and easier to attain for all parties involved. With Property Matrix, we’re committed to providing a straightforward process, every step of the way. Schedule a demo with Property Matrix today and see how our customizable tenant portals can increase your company’s efficiency!